Tom Clancy’s The Division™ Beta FAQ

06/15/2015 04:30 PM

What is the Tom Clancy’s The Division Beta?
The Tom Clancy’s The Division Beta is your chance to test and experience a pre-release version of the game before it launches. Plus, it serves as an important opportunity to make sure that the game is balanced and that the servers are tested to pave the way for a smooth launch. The beta will not be a full version of the game, and will only function during specific time frames.


When is the beta?
Xbox One players will be able to experience the beta during an exclusive first look this December. An additional beta on Xbox One, PlayStation®4 system, and PC will take place in early 2016. More details are coming soon!


How can I get a beta code?
There are a limited number of guaranteed access codes for the beta. In order to receive one, you must pre-order Tom Clancy’s The Division for Xbox One, PlayStation®4 system, or PC from a participating retailer. Find a participating retailer by visiting thedivisiongame.com/buy. You can also choose to register for the waiting list, but this does not guarantee beta access.


Can I sign up multiple times or for different platforms?
You can definitely sign up for different platforms if you want to have a chance to play the game on different platforms. Please note that signing up multiple times for the same platform won’t be possible or help you in any way as we’ll only send out one access code per beta if you’re on the waiting list and selected for the beta. If you pre-ordered multiple times and on multiple platforms, you will be provided with as many keys as platforms you pre-ordered on.


I pre-ordered Tom Clancy’s The Division! Where do I locate my beta code?
Depending on the retailer, your code could be printed on the retail receipt, provided to you on a printed card, or sent to you via email. If you did not receive or cannot locate your beta code, please contact your retailer. Pre-purchases made via Xbox Store, PlayStation®Store, or Steam will not require a code. In these cases, access to the beta is automatically granted!


I pre-ordered the game, but I was already on the waiting list for the beta! What should I do to receive guaranteed beta access?
Return to thedivisiongame.com/beta and enter the code provided by the retailer. You will automatically be upgraded from the waiting list and have guaranteed access!


My retailer gave me a beta code when I pre-ordered! What do I do with it?
When you pre-order, you’ll receive an access code from your retailer. It will look something like: xxxxxxxxxxxx
Please visit thedivisiongame.com/beta and follow the instructions on the page to redeem this code. You will receive further instructions by email shortly before the start of the beta!


What should I do if I’ve lost my beta code or the code is illegible?
If you’ve lost your beta code or the code is illegible, please contact your retailer about getting a copy of your lost or damaged code.


My beta code isn’t working! What do I do?
Don’t panic. If you receive an error message when entering your code at thedivisiongame.com/beta, please verify the code and try again. Please keep in mind that oes (O) and zeros (0) look similar. If you continue to see an error message, please contact Ubisoft Customer Support at support.ubi.com.


Will I receive anything for participating in the beta?
Data gathered during the beta along with the feedback you provide us about our game is extremely important to the success and stability of the final retail release of Tom Clancy’s The Division. As a thank-you for participating in the beta, you may be eligible to receive special in-game rewards that can be unlocked in the full release of the game! More details about this will be revealed at a later date. Follow @TheDivisionGame on Twitter to stay informed about these opportunities.


Do I need a Uplay account to register for the beta?
Yes, you will need a Uplay account to redeem your code. If you do not have an account, you will be prompted to create one during the process of redeeming your beta code or registering for the waiting list. It’s a simple and free process!


Do I need an Xbox Live Gold or PlayStation®Plus membership to participate in the beta?
Xbox One and PlayStation®4 system owners will not need an Xbox Live Gold or PlayStation®Plus membership to play the beta. However, there are some game modes that do require such accounts. More details on this will be released in the future!


What are the minimum specs for PC?
The game is still in development and we’re focusing on providing the best experience for all players. We are currently at a stage in production where we have yet to finalize our technical optimization for each version. We will update the FAQ when we will be able to announce the required specs.


I have an issue that’s not listed here!
If your issue is not listed in this FAQ, please contact Ubisoft Customer Support at support.ubi.com.